jayi9 Terms and Conditions

These Terms and Conditions ("Terms") govern the use of the jayi9 platform and all its associated services. By accessing the jayi9 website, creating an account, or using any of our services, you are considered to have given your full agreement to these Terms. If you do not agree with any part of these Terms, please refrain from using our platform.

jayi9 is a reliable online gaming and sports betting platform designed specifically for Bangladeshi players. Our services operate on Bangladesh Standard Time (BST, UTC+6).

These Terms and Conditions shall be interpreted under the applicable laws and regulations of Bangladesh. The Bengali version of the Terms shall be considered the authoritative document.

To create an account and use services on jayi9, the following eligibility requirements must be met:

• You must be at least 21 years old.
• You must be a legal resident of Bangladesh.
• Only one account may be operated in your name.
• All information provided at the time of registration must be true, accurate, and complete.
• Individuals who are mentally or physically incapacitated and unable to manage their own actions may not open an account.
• Any person previously banned by jayi9 may not create a new account.

During registration, you must provide a valid email address and mobile number. These details will be used for account verification and support services.

2.1 Single Account Policy

Each player may hold only one account. If an attempt to create multiple accounts from the same person, household, or IP address is detected, all associated accounts will be suspended and funds held may be forfeited.

2.2 Obligation to Update Information

If any of your personal details change, you must notify our support team immediately. The user bears full responsibility for any issues arising from the provision of false or incomplete information.

jayi9 may request documents at any time to verify a player's age and identity. This process is part of the KYC (Know Your Customer) policy and applies to all legitimate online gaming platforms.

Acceptable identity documents include:

• National Identity Card (NID)
• Passport
• Driving License
• Birth Registration Certificate (for age verification purposes)

Withdrawals may be temporarily suspended until verification is complete. jayi9 will not be held responsible for any inconvenience caused by delays in the verification process.

It is entirely your responsibility to ensure the security of your jayi9 account. Keep your password and login details confidential and do not share them with any third party.

4.1 Security Guidelines

• Keep your password strong and unique.
• Avoid logging in from public or shared computers.
• If you notice any suspicious activity, notify our support team immediately.
• You are solely responsible for all activity on your account.

4.2 Unauthorized Access

If unauthorized access to your account occurs, contact us immediately. jayi9 will not be held liable for any losses incurred if prompt action is not taken.

jayi9 provides safe and fast transactions through Bangladesh's most popular mobile banking methods.

5.1 Accepted Payment Methods

We currently support the following payment methods: bKash, Nagad, Rocket, and Upay. These methods apply equally to all transactions.

5.2 Deposit Limits

5.3 Withdrawal Rules

• Minimum withdrawal amount: ৳1,000
• Standard withdrawal processing time: within 30 minutes to 3 hours
• Withdrawal requests must be made to the payment method registered to your account.
• KYC verification must be completed before your first withdrawal.
• Deposited funds must be wagered at least once; otherwise, withdrawal processing may be delayed.

5.4 Transaction Verification

jayi9 reserves the right to verify any unusual or suspicious transactions. If fraud or money laundering is suspected, the transaction may be suspended and the relevant authorities notified.

6.1 Welcome Bonus

New members can receive a 100% bonus on their first deposit, up to ৳8,000. A 10x wagering requirement applies to this bonus.

6.2 General Bonus Terms

• Bonuses apply only to valid and verified accounts.
• An account is eligible for the welcome bonus only once.
• Bonus funds cannot be withdrawn directly but can be used for betting.
• If a withdrawal is requested before the wagering requirement is met, the bonus will be forfeited.
• jayi9 reserves the right to change or cancel any promotion at any time.
• If bonus abuse is suspected, the bonus and any related winnings will be voided.

6.3 VIP Cashback Program

The jayi9 VIP program has four tiers — Bronze, Silver, Gold, and Platinum. The weekly cashback rate differs for each tier:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback

Advancement to a higher VIP tier depends on your playing pattern and activity. The specific terms for cashback can be found through the support team.

In running all games on jayi9, we place the highest priority on fairness and transparency. Our game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI — follow the highest standards.

7.1 Random Number Generator (RNG)

Certified RNG technology is used across all casino games to ensure genuinely random outcomes. This technology delivers impartial results with no predetermined patterns.

7.2 Technical Issues

If a game is interrupted mid-session due to a server outage, loss of internet connection, or any other technical problem, jayi9 will follow the applicable policy for that specific bet. Please contact our support team in such situations.

7.3 Sports Betting

Separate rules apply to betting on cricket (BPL, IPL, T20 World Cup), football (FIFA), and other sports. If a match is cancelled or postponed, bet settlement will be carried out in accordance with jayi9's sports betting rules.

Any of the following activities constitute a direct violation of jayi9's terms and may result in the immediate closure of your account:

• Operating multiple accounts or managing an account on behalf of another person.
• Circumventing bonus terms or taking advantage of bonuses through multiple accounts.
• Conducting money laundering or any illegal financial activity.
• Attempting to gain unauthorized access to the platform through hacking, malware, or any other technical means.
• Using unauthorized software or bots to influence game outcomes in your favour.
• Engaging in collusion or fraudulent activity with other players.
• Using false, misleading, or another person's identity documents.
• Operating an account on behalf of a minor.

9.1 Closure by jayi9

jayi9 reserves the right to suspend or close an account without prior notice in the following circumstances:

• A breach of the Terms occurs.
• Fraud or deception is suspected.
• The account has been inactive for an extended period.
• Due to regulatory or legal requirements.

9.2 Closure by the User

You may request account closure at any time via our live chat or email. If all bonus terms have not been fulfilled before the account is closed, the bonus funds will be forfeited. A valid remaining balance will be returned after proper verification.

9.3 Self-Exclusion

As part of responsible gaming, you may choose self-exclusion. You can find detailed information on this on our Responsible Gaming page.

jayi9 will not bear any responsibility in the following cases:

• Loss caused by technical errors, server outages, or internet connectivity issues.
• Loss caused by the actions or failures of third parties.
• Loss caused by the user's own carelessness or negligence.
• Inconvenience arising from legal action by the Government of Bangladesh or any other authority.
• Unforeseen circumstances (Force Majeure) — natural disasters, pandemics, war, etc.

jayi9's maximum liability will in no case exceed the total amount of the affected transaction.

Protecting your personal information is very important to us. We use SSL encryption technology to keep all your data secure.

To learn about our detailed policies on data collection, use, and protection, please read our Privacy Policy. We never sell your personal information to third parties without your consent.

jayi9 reserves the right to amend these terms and conditions at any time. For significant changes, we will endeavour to notify users via their registered email or by posting a notice on the platform.

Continued use of the platform after changes take effect will be considered acceptance of the revised terms. If you do not agree with the updated terms, the option to close your account will always remain available.

The date of the most recent update will be displayed at the top of this page. It is recommended that you review this page regularly.

For any questions, complaints, or disputes regarding these terms and conditions, please contact our support team first. We provide assistance in Bengali 24/7 via live chat and email.

13.1 Complaint Process

• Step 1: Get immediate assistance via live chat.
• Step 2: Send a detailed complaint by email — [email protected]
• We consider all complaints with the utmost seriousness and endeavour to resolve them as soon as possible.

13.2 Applicable Law

Any dispute relating to these terms will be resolved in accordance with the applicable laws of Bangladesh. Both parties will attempt to resolve the dispute through amicable discussion before resorting to the courts.